Ordering / Payment / Shipping

Domestic Shipping


We offer free shipping throughout the US for all orders over $75.
Don't qualify for free shipping? It's still only $2.75!
We ship daily, so you don't have to wait.

Free shipping is by First Class Mail (3-5 days) or Priority Mail (1-3 days). Priority Mail Express is expensive—rates are estimated in your cart. It will reach most of the US in one day—this link will show the USPS service commitment for your zip code:
https://postcalc.usps.com/ServiceCommitments
Our mailing zip code is 78710; our mail drop-off time is between 2 and 4 PM. 


International Shipping


We can ship your package by Priority Mail International or Express Mail International. Priority Mail costs A LOT less, but Express Mail is faster. Keep in mind that most of the time it takes for your shipment to reach you is spent in customs, and Express Mail only sends it to the US border faster. After that, the two travel at the same speed

We can ship to:
Australia, Belgium, Canada, Croatia, Denmark, France, Germany, Hong Kong, Israel, Japan, Kazakhstan, Macau, Mexico, the Netherlands, New Zealand, Nigeria, Norway, Philippines, Poland, Romania, Singapore, South Africa, South Korea, St. Lucia, Sweden, Switzerland, Taiwan, Thailand, and Trinidad & Tobago.


We cannot ship to:

China, United Arab Emirates, Kuwait, Iran, Italy, Venezuela, India, Spain, Malaysia, or Indonesia.

If your country is not listed above, Chiral Balance must research importation rules to determine whether or not we can ship to your country. If you do not see your country on this list, please contact us at mark.stewart@chiralbalance.com


Ordering from The European Union

Ordering directly from one of our European distributors cuts shipping time from weeks to days and reduces shipping costs. Customers within the EU will avoid any unexpected costs like import duties or VAT:


OvaBalance, in the Netherlands

EcoTherapies, in the United Kingdom


Ordering from Canada

All Canadian orders pay a flat shipping fee of $22.75 USD. Your province may collect VAT, just as if you bought goods from a local store.
DCI has been approved by Health Canada and will be available nationwide in 2018. Our other products are pending approval, and will be available soon! For now, the DCI ships from our warehouse in Toronto, and our other goods must be imported from the US.


Ordering from China
These authorized Chinese stores sell genuine, unadulterated Chiral Balance products.

淘宝店铺 : 好YUN到 Taobao Shopphoebepan.taobao.com
< 多囊互助小组
PCOS Support Blog
www.pcossister.com

Nutrition Rite
http://nutritionrite.com

迪娜 (Dina Ghaffar)
Taobao Shop: 多囊PCOS自我修炼者
https://shop141157256.taobao.com/


Please do not buy our products from other sellers in China. There are counterfeits and stolen goods on the market.



Import Info

The legal classification for dietary supplements varies from country to country. That is, it may variously be considered a food, a drug, or a dietary supplement. But the harmonized tariff codes should be the same everywhere:

For DCI: 2936.29.9055

For Tri Sense and Saw Palmetto/Milk Thistle: 2106.90.9998

Most countries will assess taxes, duties, VAT, etc. Check with your postal carrier, local customs office, or freight forwarder before ordering.


Payment Options

We accept all major credit cards: Visa, MasterCard, American Express, and Discover. You can also pay using PayPal Express—now with a streamlined checkout process!


Return Policy

Within 60 days from date of purchase, you can return the unused portion of your FIRST ORDER for a full refund, less shipping charge. If you have questions, please contact us at mark.stewart@chiralbalance.com.


Rewards Points

Each product you buy adds rewards points to your account. You can redeem points for gift certificates in multiples of $10. See this article for more information.
This is a VALUABLE program—these points add up to real money with every order!


Coupon Codes

Chiral Balance offers a discount to new, registered customers. To receive a 5% discount on your first order, use the code CHIBALNEW at checkout. We send a new code with your first order, worth 15% off!